Trust by design
Trust is the operating principle.
Safe, source-grounded, access-controlled, and auditable from day one.
HR Buddy
SSO / Entra ID
Least privilege
Source-only answers
Citations
Confidence thresholds
Escalation when uncertain
Minimal PII logging
Audit trails
Safe
AI Content Safety filters input and output for sensitive HR contexts.
Grounded
Answers only from approved ServiceNow & SharePoint content.
Controlled
Entra ID, managed identity, least privilege across all integrations.
Accountable
Every prompt, response, citation, and escalation is logged for audit.
Observability
Every interaction becomes a content improvement signal.
A continuous loop connecting employee demand, answer quality, and HR content ownership.
STEP 1
Employee questions
STEP 2
Buddy telemetry
STEP 3
HR insights
STEP 4
Content backlog
STEP 5
HR review
STEP 6
Improved knowledge
Signals we track
Deflection rate62%
Answer confidence0.87
Citation coverage94%
Top unanswered12 themes
Employee feedback4.4 / 5
Escalation rate11%
Content gaps closed18 / mo