Roadmap
The MVP is the first reusable slice of the long-term platform.
Start narrow with production-aligned components — scale journeys only as controls mature.
H1 POC
Validate
- Teams HR Q&A
- Limited ServiceNow retrieval
- Narrow open enrollment context
- Read-only — no writes
H2 MVP
Harden
- Production Teams app
- SSO via Entra ID
- HR context service
- Citations & confidence
- Approved content pipeline
H3 Scale
Expand
- Onboarding, leave, mobility, benefits
- More ServiceNow topics
- Curated SharePoint content
- Role & location personalization
- Content governance cadence
H4 Platform
Transact
- Case creation & workflow handoff
- Proactive nudges
- Open enrollment reminders
- Guided actions
- Approvals & audit
Business value rises →
Platform capability deepens →
Risk controls mature →
Operating model
Success requires shared HR, IT, Data, and Governance ownership.
The platform scales only when ownership is clear across experience, content, context, engineering, and risk.
HR
Employee experience
Policy interpretation
Content quality & ownership
Escalation rules
Content backlog
IT
Teams app & lifecycle
Azure platform & integrations
Identity & access
Reliability & support
Data / Architecture
HR context service
Data minimization
Source-of-truth hierarchy
APIs & standards
AI Governance
Model risk & evaluation
Privacy controls
Release gates & testing
Audit & metrics